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Recording telephone calls made to CAB Support

Some calls to our Support line may be recorded.

How we handle recorded calls:

The calls are saved for 24 months, after which they are deleted
Only a few people are entitled to listen to recorded calls

The calls can be used for the following purposes:

To quality-assure the work
To develop procedures and training material
To clear up ambiguity

Functional cookies
Analytical cookies
Third party cookies

Functional cookies

Some cookies are necessary to facilitate various functions on the website. These cookies are required in order for our website to work, and they cannot be switched off in our systems. They are normally only stored in response to steps you take in the form of a request for services, e.g. adjusting privacy settings, logging in or filling in forms.

Cookie	Used for	Storage
JSESSIONID (functional)	A website based on SiteVision uses the session cookie "JSESSIONID" to identify logged in users and provide the correct authorisation. The cookie is created by the web server Tomcat to link the user to a session. The session is then used by SiteVision for different purposes linked to the user. (SiteVision)	Session
sv-uts (functional)	Persistent cookie “sv-uts” which is stored for 1 year, with the aim of connecting the user with previous visits to the website. Used to adapt the content of the page to the visitor. (SiteVision)	1 year
SiteVisionLTM (functional)	The unique cookie SiteVisionLTM is used in SiteVision Cloud. This sets the load balancers in order to organise which underlying server the client will address. (SiteVision)	Session
Cookienotification (functional)	Set when the user accepts cookies, used to check that the user has approved cookies. (SiteVision)	Session
accptCookie (functional)	Set when the user accepts cookies, used to check that the user has approved cookies. (SiteVision)	1 year

Analytical cookies

These cookies provide us with information about how our website is used, giving us the potential to maintain, drive and improve the user experience.

Cookie	Used for	Storage
sv-web-analytics	SiteVision web analysis (Matomo)
mtm_consent, mtm_consent_removed	Keeps track of whether the user has given consent or not (Matomo)	30 years
mtm_cookie_consent	Keeps track of whether the user has accepted cookies or not (Matomo)	30 years
_pk_id	Keeps track of details about the user, such as a unique visitor ID (Matomo)	13 months
_pk_ref	Used to store reference information about how the user came to the website (Matomo)	6 months
_pk_cvar, _pk_ses, _pk_hsr	A short-lived cookie used to store temporary information about the user (Matomo)	30 minutes

Third party cookies

No third-party cookies are currently used.

Third party cookies are set by a party other than the one that is responsible for the website, in this case therefore by a company other than CAB. The purpose of these cookies is to track how visitors move between different websites. These cookies gather information about your activities and interests on our website, and are used by our partners to show you tailored advertisements about our products when you are visiting other websites.

In order to understand and analyse how visitors use our website, we use the tool Google Analytics. The information generated by Google Analytics cookies is stored on servers at Google, and your IP address is truncated. We use these cookies to better understand how the website is being used so that we can improve it. The information is also used for marketing purposes. Google can transfer the saved information to a third party if this is required by law or in those cases where a third party processes the information on Google’s behalf.

We also use the Facebook pixel in order to measure advertisement conversions and use remarketing for advertisements on Facebook.

Cookie

Used for

Storage

_fbp

(third party)

This cookie helps to deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform that is powered by Facebook Advertising. (Facebook)

3 months