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Kuralink for network partners
Care providers and insurance companies can use Kuralink in assignments as a network partner. That means you are the hub in the care ordering process.
In the role of network partner, you create your own network of treatment resources in Kuralink in order to book and follow up claims in contracted customer assignments.
How does the network partner platform work?
As a network partner, you receive new claims from the insurance company in your account in order to take over responsibility for the claim. The claim contains all the information you need to continue helping the customer.
As a network partner in Kuralink, you act as a care client through your own network, which you create in the platform. Kuralink offers a search engine with the potential to categorise care providers, in order to tailor your account with a network of care providers with which you enter into agreements. On behalf of your customers, you then book their cases into this network. This is optimised knowledge!
Transparency
Kuralink gathers all the information and communications regarding a claim in one place. The handling of the case, following-up and completed treatments, with billing as the final step, are clear.
Customer
The patient is closely involved in the creation of a claim, in the form of notifications via text message and e-mail containing booking information. The patient can change or cancel their appointment via a link to a separate interface – the customer portal.
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Support
Support Questions regarding the use of the platform are answered in the support portal and online manuals, as well as in training. As our customer, you have access to user manuals 24 hours a day. We also have staffed support on weekdays between 07.30 a.m. and 5.30 p.m.!
Security in Kuralink is key!
All communications in the platform are encrypted and data is stored securely for a limited period of time, in accordance with the Patient Data Act, GDPR and the guidelines of the Swedish Data Protection Authority.
To gain access to Kuralink, care providers require authentication via a BankID and/or HSA-ID card.
Functions and usability in the platform
The search function
Search among your procured healthcare providers.
In Kuralink, you can filter your booking search for the customer based on relevant parameters.
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Business planning
The basic offer for Kuralink includes statistical reports, where you can pick out standard reports.
A standard report consists of e.g.:
- Completed appointments.
- Booked appointments.
You can gain access to more data using the additional service Business Intelligence Reports.
Administration
Kuralink consists of a number of functions that can be managed to meet your operational needs.
This management includes:
- User settings at authorisation level.
- Settings for business information.
- Management of automated processes.
Notifications
It is possible to subscribe for notifications, and these are triggered when you create new cases.
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Let the customer manage their booking
Your customers gain access to a separate interface through notifications via text message and e-mail. They can access their booking information in the customer portal, where they can manage their appointments. All changes made by the customer are registered with the relevant claim.
Information in the customer portal includes:
- Form of appointment.Excess.
- Other contact details with map function.
- The name of the care provider.
The customer portal can be adapted to the business through company-specific colours and logos.
Claims
In Kuralink, you can create a claim easily based on your business-specific settings.
You can choose between creating a direct booking or an appointment ticket, which grants the receiving clinic authorisation to book in the patient with an appropriate resource.
Communication
The function is used for:
- Receiving referrals and quotation requests regarding treatment options and surgery.
- Communicating directly with the care provider in the claim using messaging.
- Uploading documents and files.
Additional services in the platform
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Statistical reports
Through Business Intelligence (BI) reports, you are gaining a powerful computer tool for viewing and predicting trends and working more efficiently with business planning.
Everything that happens within Boka Doktorn can be used to obtain valuable statistics in areas such as: what possible seasonal variations occur, how many treatments take place in the event of a particular diagnosis, etc.
The reporting tool also gathers information from the customer satisfaction survey, which makes it possible to perform qualitative following-up in real time.
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E-invoices
Through QAM, you can receive automated and quality-assured invoices from care providers immediately after the completion of treatments.
The invoices are matched against the applicable agreement and can be paid automatically.
QAM can be integrated with your finance system. You can find out more about QAM by contacting our customer service
Customer satisfaction survey
The Customer satisfaction survey is a patient survey that is sent out on behalf of care providers and/or insurance companies.
This type of data is found in the BI reports and is available in the form of statistical information.
Which systems can Kuralink be integrated with
Integration enables the automatic transfer of information between Kuralink and claims management systems.
A large proportion of our customers only use our platform to handle insurance cases, while others have Kuralink integrated with other claims management systems.
Integration is carried in those cases where this is possible.
Digital care
BDC Care offers safe and secure digital care meetings.
The product can be used by care planning, for example, in connection with the customer reporting a claim in order to make a qualified assessment of needs.
Read more about BDC Care here.
Register
The register is a tool providing a combined overview of your suppliers’ article registers.
The supplier register, together with the invoicing service QAM - quality-assured invoices, delivers:
- Mapped price list
- Global article register
- Automated processes
- Quality-assured payment
- Connection to finance systems
